TikTok not working for you: Here’s what company has to say
TikTok users across multiple regions reported issues in accessing the app over the weekend. TikTok users complained that the videos are not loading and they are also not able to login to the app. According to the DownDetector website, which tracks websites uptime, outage reports peaked on January 25, with more than 35,000. Some 65% users showed problem with the app not working properly, 23% reported total outage and some 13% claimed facing issues with their TikTok feed. TikTok has now released an official statement on the issue and said that they are working on resolving a major infrastructure issue.
Tiktok not working: Here’s what company said
In a statement posted on social media platform X (formerly known as X), TikTok acknowledged the disruption. However, the company has not yet specified the cause of the outage but reassured that engineers are investigating and working hard to fix it. “An update on our work to restore and stabilise TikTok. We’re continuing to resolve a major infrastructure issue triggered by a power outage at one of our U.S. data center partner sites. While the network has been recovered, the outage caused a cascading systems failure that we’ve been working to resolve together with our data center partner.What this means for your TikTok experiene:
- You may notice multiple bugs, slower load times, or timed-out requests, including when posting new content.
- Creators may temporarily see “0” views or likes on videos, and your earnings may look like they’re missing. This is a display error caused by server timeouts; your actual data and engagement are safe.
Thank you for your patience and understanding as we work to bring TikTok back to full capacity as soon as we can,” wrote the company in a statement posted on X. The outage comes just days after TikTok finalised its deal to create a new American entity, avoiding the threat of a ban in the United States. Earlier this week, TikTok announced that its Chinese owner, ByteDance, had struck a deal with a group of non-Chinese investors to create a new US TikTok. The deal concluded a six-year legal saga that saw the app banned by Congress and ensnared in politicking between two global superpowers.
Tiktok’s new owners in America
Investors including software giant Oracle; MGX, an Emirati investment firm; and Silver Lake, another investment firm, will own more than 80% of the new venture. That list also includes the personal investment entity for Dell founder Michael Dell, and other companies, TikTok said. Adam Presser, TikTok’s former head of operations, will be the CEO for the US TikTok.Under the new arrangement, Oracle, MGX and Silver Lake will each own 15% of TikTok’s US operations. ByteDance will own just under 20%. The other investors include Dell’s office and a long list of investment companies, including affiliates of General Atlantic and Susquehanna, both of which previously invested in ByteDance. The majority of the seven-member board for US TikTok will be American, according to a December memo to TikTok employees.The deal is aimed to loosen TikTok’s ties to China and address national security concerns that Beijing could use the app to surveil or manipulate its more than 200 million users in the United States. The changes enable “our U.S. users to continue to discover, create, and thrive as part of TikTok’s vibrant global community and experience,” Shou Chew, TikTok’s CEO, said in an internal memo that called the move “great news.” Chew has a seat on the board of US Tiktok.
